Privacy Policy

1. Overview

ToonMate is built by Meridian. This policy covers the ToonMate platform — the studio app, the platform-admin console, and the public pages you're reading this on. It works alongside our Terms of Service and Cookie Policy.

2. What we collect

• Account information — your email, display name, hashed password, and role within your tenant.
• Content you create — prompts, scripts, uploaded reference material, and the images/video/audio ToonMate generates for you.
• Usage data — which features you use and how often (the same real data that powers your own Achievements, streaks, and the Story Roll Game), captured automatically as you use the platform.
• Billing information — plan, quota usage, and wallet transaction history. Card and bank details themselves are handled directly by our payment processors (see below) — ToonMate does not store your raw card number.
• Technical & security data — IP address, device/browser information, and security-relevant events (like failed logins), used to keep accounts and the platform secure.
• Photos you explicitly upload for avatar generation — only ever with your explicit, recorded consent (see Section 5).
• Survey responses and support messages you choose to submit.

3. How we use it

We use this data to: provide and improve the service; process billing and payouts; secure accounts and detect fraud or abuse; compute your own real Achievements, activity streak, and Story Roll Game progress; respond to support requests; and, only where you have opted in, send you optional emails such as the Story Roll Game's daily creative-idea reminder. We do not sell your personal data.

4. Who we share it with

ToonMate relies on a number of real third-party service providers to operate, each processing only what is necessary for the specific function they perform:

• AI generation providers (for images, video, voice, and avatars) — receive the specific prompt/content needed to fulfill your generation request.
• Payment processors (for card, bank transfer, and mobile-money billing) — receive what is needed to process a payment; ToonMate does not see or store your full card number.
• Our email delivery provider — receives the address and content needed to deliver transactional and, where opted in, reminder emails.
• Our cloud hosting and database provider — stores the platform's data.

We may also disclose data where genuinely required by law, or to protect the safety of a real person — most importantly, in connection with any content that appears to endanger a minor.

5. Photos & explicit consent

A photo you upload to generate a real avatar is used only for that purpose, only after you explicitly confirm consent, and that consent (and any later withdrawal of it) is itself recorded as a real, permanent event. You can delete a stored source photo — both the file itself and the database reference to it — at any time from your character settings.

6. Children's privacy (Young Creators)

ToonMate's Young Creators feature is designed to be used by a child only under a parent or guardian's own account and direct supervision — a young creator does not have an independent account of their own, and generation only happens after an adult has reviewed and approved the underlying text. We do not knowingly collect personal data directly from a child outside of this supervised, parent-controlled flow. If you believe a child has provided us data outside of this intended flow, contact us so we can address it.

7. Email preferences

Transactional emails (like password resets or billing receipts) are necessary and cannot be turned off while you have an account. Optional emails — such as the Story Roll Game's daily reminder — are opt-in, and can be turned off at any time from that feature's own settings, with no effect on your access to the rest of the platform.

8. Data retention & deletion

We retain account and content data for as long as your account is active, plus a reasonable period afterward for legal, security, and billing-record purposes. Operational logs (such as security and error logs) are retained for a bounded period and are subject to routine, explicit pruning. You can request deletion of your account and associated personal data at any time, subject to what we are legally required to keep (for example, financial records).

9. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these, reach out through your in-app Support page, or our public Contact pageif you don't have an account. We aim to respond to legitimate requests in good time.

10. Security

We use industry-standard safeguards — including encryption, per-tenant data isolation, and continuous security monitoring — to protect your data. No system is perfectly secure, and we cannot guarantee absolute security, but we take real, ongoing steps to reduce risk and respond quickly to anything we find.

11. International data transfers

ToonMate's infrastructure and service providers may process data in countries other than your own. Where that happens, we rely on the safeguards our providers make available for cross-border processing.

12. Changes to this policy

We may update this policy as ToonMate's features change. Material changes will be reflected in the "Last updated" date above.

13. Contact

Questions about this policy can be sent through your in-app Support page, or our public Contact page.